Dhaka7 Privacy Policy – How We Handle Your Personal Data as a Member

1. Introduction

Dhaka7 operates an online sports betting and casino-style entertainment platform accessible at dhaka7.network. This Privacy Policy applies to all personal data collected from individuals who visit, register with, or use the dhaka7 platform, including members based in Bangladesh.

By creating an account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how dhaka7 handles personal data, you should not register or continue using the platform.

This policy should be read alongside the Terms and Conditions, which govern your overall use of the platform. Where there is any conflict between the two documents, the Terms and Conditions will take precedence unless this policy specifically states otherwise.

Dhaka7 is committed to handling personal data responsibly and with appropriate care. We do not sell personal data to third parties for marketing purposes, and we do not use your data in ways that are inconsistent with the purposes described in this policy.

2. Information We Collect

Dhaka7 collects personal information in several ways: directly from you when you register or use the platform, automatically through your use of the platform, and in some cases from third-party payment or verification providers.

We collect only the information that is necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

3. How We Use Your Data

Dhaka7 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and manage your member account, including verifying your identity and age.
• Service delivery: To provide access to the platform's betting and gaming features, process deposits and withdrawals, and deliver customer support.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Responsible gaming: To monitor usage patterns and identify members who may benefit from responsible gaming tools or support resources.
• Legal compliance: To meet obligations under applicable laws and regulations, including identity verification and record-keeping requirements.
• Platform improvement: To analyse usage patterns and improve the performance, features, and user experience of the dhaka7 platform.
• Communications: To send you account-related notifications, security alerts, and service updates. We do not send unsolicited marketing communications without your consent.

Dhaka7 does not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review.

4. Legal Basis for Processing

Dhaka7 processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered member, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable laws, including identity verification and anti-money laundering requirements.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Where we rely on your consent for specific processing activities, such as optional communications, you may withdraw that consent at any time by contacting us.

5. Data Sharing

Dhaka7 does not sell your personal data to third parties. We may share your data with trusted third parties only where necessary and only for the purposes described in this policy.

• Payment processors: To facilitate deposits and withdrawals, we share relevant financial data with payment service providers. These providers are bound by their own data protection obligations.
• Identity verification providers: To verify your age and identity as required, we may share identity documents with third-party verification services.
• Technology providers: We use third-party services to support platform infrastructure, security, and analytics. These providers access data only as necessary to perform their services.
• Legal and regulatory authorities: We may disclose personal data to law enforcement or regulatory bodies where required by law or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of dhaka7, its members, or others.

Any third party that receives personal data from dhaka7 is required to handle it securely and in accordance with applicable data protection standards. We do not permit third parties to use your data for their own marketing purposes.

6. Cookies and Tracking Technologies

Dhaka7 uses cookies and similar tracking technologies to support the operation of the platform. Cookies are small text files stored on your device when you visit the platform. They help us recognise your browser, maintain your session, and understand how the platform is being used.

We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly, including maintaining your login session and security settings. These cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences and settings to improve your experience on the platform.
• Analytics cookies: Used to collect aggregated information about how members use the platform, helping us identify areas for improvement. This data is not linked to individual identities.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the dhaka7 platform. We do not use cookies to serve third-party advertising.

7. Data Retention

Dhaka7 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations.

• Active account data: Retained for the duration of your membership and for a reasonable period after account closure to handle any outstanding queries or disputes.
• Transaction records: Financial transaction data is retained for a minimum period as required by applicable record-keeping obligations.
• Identity verification documents: Retained for the period required to meet legal obligations, after which they are securely deleted.
• Technical and usage data: Generally retained in aggregated or anonymised form after a defined period, at which point it can no longer be linked to an individual member.

When personal data is no longer required, dhaka7 takes reasonable steps to securely delete or anonymise it so that it can no longer be associated with you as an individual.

8. Your Rights

As a member of dhaka7, you have rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact us using the details in the Contact section of this page.

• Right of access: You may request a copy of the personal data dhaka7 holds about you.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to legal retention obligations that may require us to retain certain data.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to object: Where we process your data on the basis of legitimate interests, you may object to that processing. We will consider your objection and respond accordingly.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

9. Data Security

Dhaka7 takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

These measures include encrypted data transmission, access controls that limit who within dhaka7 can view personal data, and regular reviews of our security practices. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

You also play an important role in keeping your data secure. Please use a strong, unique password for your dhaka7 account, do not share your login credentials with anyone, and contact us promptly if you suspect your account has been accessed without your permission.

10. Age Restriction and Minors

The dhaka7 platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from persons under the age of 18. If you are under 18, you must not register an account or use the platform in any way.

If you are a parent or guardian and believe that a minor has registered an account on the dhaka7 platform, please contact us immediately using the details in the Contact section below. We will investigate and take appropriate action without delay.

Dhaka7 is committed to responsible gaming for all adult members. Tools to help manage your activity, including deposit limits, session reminders, and self-exclusion options, are available within your account settings. For more information, visit our Responsible Gaming page.

11. Changes to This Policy

Dhaka7 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically so that you remain informed about how dhaka7 handles your personal data. Continued use of the platform after any changes have been published constitutes your acknowledgement of the updated policy.

If we make material changes that significantly affect how we use your personal data, we will make reasonable efforts to notify you via your registered email address or through a notice on the platform prior to the changes taking effect.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to raise a privacy-related concern, please contact the dhaka7 support team by email. Include your registered username and a clear description of your query in all correspondence.

Support email: support at dhaka7.network

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For general platform questions, you may also find helpful information in our FAQ section.