Dhaka7 Responsible Gaming – Tools, Guidance and Safe Play Principles for Adult Members

1. Our Commitment to Responsible Gaming

Dhaka7 believes that responsible gaming is a shared responsibility between the platform and its members. We are committed to providing an environment where adult members in Bangladesh can enjoy sports betting and casino-style entertainment in a way that is informed, measured, and within their personal means.

We do not encourage members to view betting as a source of income or a way to recover financial losses. The platform is designed for entertainment, and we want every member to approach it with that understanding. Responsible gaming is not just a policy statement for dhaka7 — it shapes how we design account features, communicate with members, and respond to concerns.

This page outlines the practical tools available to members, the warning signs of problematic gambling behaviour, and the steps you can take if you or someone you know needs support. We encourage all members to read this page carefully and to make use of the available tools at any time.

2. Adults Only – Strict 18+ Policy

The dhaka7 platform is strictly for adults aged 18 years and above. This is a firm requirement, not a guideline. Persons under the age of 18 must not register an account, deposit funds, or participate in any betting or gaming activity on the platform.

During the registration process, dhaka7 requires members to confirm their date of birth. We may also request identity verification documents at any stage to confirm that a member meets the age requirement. Providing false information about your age is a breach of our Terms and Conditions and may result in immediate account closure.

If you are a parent or guardian and are concerned that a minor may have accessed the dhaka7 platform, please contact our support team immediately. We will investigate and take appropriate action without delay.

3. Understanding the Risks of Gambling

All forms of betting and gaming involve financial risk. Outcomes are determined by chance, and no strategy, system, or pattern of play can guarantee a win. It is important that every adult member of dhaka7 understands this before placing any wager.

For most people, betting is an occasional form of entertainment with no lasting negative impact. However, for some individuals, gambling can become problematic over time. Problem gambling can affect people from all walks of life, regardless of income, background, or experience with betting.

Key facts every member should keep in mind:

• The house always has a mathematical edge over time. There is no system that changes this.
• Chasing losses — placing more bets to recover money already lost — is one of the most common patterns associated with problem gambling.
• Betting while emotionally distressed, under the influence of alcohol, or under financial pressure increases the risk of making poor decisions.
• Gambling should never be used as a way to manage debt, stress, or personal difficulties.
• Time spent gambling can add up quickly. Setting time limits is as important as setting spending limits.

4. Account Management Tools

Dhaka7 provides a range of account tools to help adult members manage their activity on the platform. These tools are available within your member account settings and can be adjusted at any time. We encourage all members to set personal limits before they begin playing, rather than waiting until a problem arises.

To access these tools, log in to your dhaka7 account and navigate to the responsible gaming section of your account settings. If you have difficulty locating or activating any tool, contact our support team for assistance.

5. Self-Assessment – Recognising Warning Signs

It can sometimes be difficult to recognise when gambling habits have shifted from entertainment to something more concerning. The following questions are intended to help you reflect honestly on your relationship with betting. If you answer yes to several of these, it may be worth taking a break and considering whether to seek support.

• Do you find yourself spending more time or money on betting than you originally intended?
• Have you tried to cut back on gambling but found it difficult to do so?
• Do you feel restless, irritable, or anxious when you are not able to bet?
• Have you placed bets to try to recover money you have previously lost?
• Have you borrowed money or sold possessions in order to fund betting activity?
• Has betting caused arguments or tension with family members or friends?
• Have you neglected work, study, or family responsibilities because of time spent gambling?
• Do you feel the need to keep your betting activity secret from people close to you?
• Have you continued to bet even when you knew you could not afford to do so?
• Do you find that you need to bet with larger amounts to feel the same level of excitement?

6. Self-Exclusion

Self-exclusion is one of the most effective tools available to members who feel they need a significant break from betting. When you activate self-exclusion on your dhaka7 account, you will be prevented from logging in, depositing funds, or placing bets for the duration of the exclusion period.

Dhaka7 offers both temporary and longer-term self-exclusion options:

• Temporary exclusion: A defined break of between one week and six months. Your account is suspended for the chosen period and reactivated only after the period has fully elapsed and you have made a deliberate request to return.
• Long-term exclusion: An exclusion period of six months or longer. This option is intended for members who feel they need a more substantial break from the platform.
• Permanent exclusion: A permanent closure of your account with no option to reopen. This is an irreversible step and should be considered carefully.

To request self-exclusion, access the responsible gaming section of your account settings or contact the dhaka7 support team directly. Self-exclusion requests are processed promptly. During an active exclusion period, dhaka7 will make reasonable efforts to ensure that marketing communications are not sent to the excluded member.

7. Protecting Others – Family and Household Members

If you share a device or household with others, particularly with children or young people, it is important to take steps to prevent unauthorised access to the dhaka7 platform. Here are some practical measures you can take:

• Always log out of your dhaka7 account when you have finished a session, especially on shared devices.
• Do not save your login credentials in a browser on a shared device.
• Use a strong, unique password for your dhaka7 account and do not share it with anyone.
• Consider using parental control software on shared devices to restrict access to betting and gaming websites.
• Talk openly with family members about responsible gaming and the importance of adults-only platforms.

If you are concerned that a family member or someone close to you may be experiencing difficulties related to gambling, the most helpful thing you can do is to listen without judgement and encourage them to seek support. You can also contact the dhaka7 support team on their behalf if you believe their account activity is causing harm.

8. Seeking Support

If you feel that gambling is having a negative impact on your life, your finances, or your relationships, seeking support is a sign of strength, not weakness. There are resources available to help, and you do not need to wait until a situation becomes serious before reaching out.

Dhaka7 encourages any member who is concerned about their gambling behaviour to take the following steps:

• Use the account tools: Activate deposit limits, a cooling-off period, or self-exclusion through your dhaka7 account settings. These tools are available at any time and take effect quickly.
• Talk to someone you trust: Sharing your concerns with a family member, friend, or colleague can be an important first step. You do not have to manage this alone.
• Seek professional guidance: Mental health professionals and counsellors in Bangladesh can provide confidential support for gambling-related concerns. Consider reaching out to a qualified counsellor or a community health service in your area.
• Contact dhaka7 support: Our support team can help you activate responsible gaming tools, process a self-exclusion request, or answer questions about your account. We will handle all such requests with care and without judgement.

Dhaka7 does not provide clinical counselling services, but we are committed to directing members toward appropriate support and to making our platform tools as accessible as possible. If you are in Bangladesh and need to speak with someone about gambling-related concerns, please seek out a qualified mental health or community support service in your area.

9. Contact Us

If you have questions about responsible gaming tools, need help activating account limits, or want to request self-exclusion, please contact the dhaka7 support team. We aim to respond to all responsible gaming requests promptly and with care.

Support email: support at dhaka7.network

Please include your registered username and a brief description of your request in all correspondence. For general platform questions, you may also find helpful information in our FAQ section.